Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened and unused, with its seal intact and in its original packaging. You'll also need the receipt or proof of purchase. For hygiene and safety reasons, we cannot accept returns of skincare that has been opened or used, unless it arrived damaged, defective or incorrect.

To start a return, contact us at concierge@bscora.com before sending anything back. We will provide return instructions and the return address once your request is approved.

Customers are responsible for arranging and paying for return shipping unless the item received is defective, damaged, or incorrect. Items sent back without first requesting a return will not be accepted.

Damages and issues
Please inspect your order when it arrives and contact us right away if an item is defective, damaged, or incorrect. A photo of the item and packaging helps us resolve it quickly.

non-returnable items
Opened or used skincare, gift cards, and items marked as final sale cannot be returned.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refunds
We will notify you once we've received and inspected your return and let you know whether the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.

If more than 15 business days have passed since your return was approved, please contact us at concierge@bscora.com.